Question 1

When will I receive my order?

Accepted Answer

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped along with a tracking number. Please allow 48 hours for tracking information to become available

Your orders may be subject to import duties and taxes (including VAT), which are incurred once the shipment reaches the destination country. Rose Air Nature is not responsible for such charges, if they are applied they are your responsibility as a customer.

Question 2

How can I cancel or modify an order that I already placed?

Accepted Answer

If the order has not yet been shipped you can cancel it and place a new order. If the order has already been shipped you must follow our return policy.

Question 3

What should I do if my order is lost, stolen or damaged?

Accepted Answer

If your order is lost, faulty or does not arrive on time after receiving the shipping confirmation you can contact us at info@roseairnature.com (mailto:info@roseairnature.com)with your name and order number. Please check your order upon receipt and contact us immediately if your order is faulty, damaged or if you have received the wrong item. We will try to resolve the problem as soon as possible.

Question 4

How can I track my order?

Accepted Answer

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped along with a tracking number. Please allow 48 hours for tracking information to become available
Your orders may be subject to import duties and taxes (including VAT), which are incurred once the shipment reaches the destination country. Rose Air Nature is not responsible for such charges, if they are applied they are your responsibility as a customer.

Question 5

When can I expect my pre-order to arrive?

Accepted Answer

Your order will arrive on the first issue date

Rose Air Nature

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